If your Arlo base station is offline, troubleshoot it by power cycling the SmartHub or base station and checking the Ethernet cable connection. Additionally, ensure there are no metal objects or WiFi congestion between the camera and base station.
Having your Arlo base station offline can be frustrating and interrupt the security of your home. Whether it’s for power cycling or checking the Ethernet cable connection, there are several troubleshooting steps you can take to resolve the issue and get your base station back online.
This article will guide you through the necessary steps to troubleshoot your Arlo base station and ensure its proper functionality. Additionally, we will cover common issues such as WiFi congestion and metal obstructions that could lead to your Arlo camera going offline. Stay tuned to find out how you can reactivate and restart your Arlo base station, even when away from home.
Troubleshooting Steps For Arlo Base Station Offline Issue
Having issues with your Arlo SmartHub or base station going offline? Here are some troubleshooting steps to help you:
1. Check the Ethernet cable connection: Ensure that the Ethernet cable is securely connected between your Arlo base station and your router. If the cable appears loose or damaged, try using a different cable.
2. Restart the Arlo SmartHub or Base Station: Power off your Arlo SmartHub or base station by disconnecting its power adapter from the outlet. Wait for 2 minutes and then reconnect the power adapter to the outlet. Wait for the power LED and Internet LED on the base station to light solid green, indicating that it is connected to the Internet.
3. Power cycle the Base Station: If the above steps don’t resolve the issue, try power cycling the base station. Unplug the power adapter from the outlet and wait for 2 minutes. Then, reconnect the power adapter to the outlet. Wait for the base station to start up.
By following these troubleshooting steps, you can hopefully fix the Arlo base station offline issue and get your system back online.
Solving Arlo Base Station Offline With A Factory Reset
To solve an Arlo Base Station Offline issue, you can perform a factory reset. Power off and on your Arlo Base Station, or SmartHub, then troubleshoot by checking the Ethernet cable, restarting your router, and ensuring a strong Wi-Fi connection.
This process can help restore your Arlo system’s connection to the internet.
Performing a factory reset on the Arlo SmartHub or Base Station
When your Arlo SmartHub or Base Station is offline, performing a factory reset can help resolve the issue. To start, power off your Arlo SmartHub or Base Station and then power it back on. This simple step can often fix any connectivity problems and get your device working again.
Reconnecting the Base Station to the Internet
If your Arlo Base Station is showing as offline after a power outage or other issues, follow these steps to reconnect it to the internet. First, check the Ethernet cable to ensure it is securely connected. Next, unplug the power adapter from the outlet and wait for two minutes. After that, reconnect the power adapter and wait for the base station to start up. Once the power LED and Internet LED light solid green, your base station should be connected to the internet again.
Addressing Connectivity Issues For Arlo Base Station Offline
Addressing Connectivity Issues for Arlo Base Station Offline:
To resolve connectivity issues with your Arlo Base Station showing as offline, follow these troubleshooting steps:
- Removing potential obstructions between the camera and the base station: Your camera may go offline if there are metal objects or thick walls and ceilings obstructing the signal. Ensure there are no obstructions between the camera and the base station.
- Identifying and resolving WiFi congestion: If you have an access point or other WiFi device close to your Arlo SmartHub or base station, it may cause WiFi congestion. Move them away from each other to avoid signal interference.
- Restarting the base station remotely when away from home: To restart your Arlo base station remotely, log into your Arlo Account, go to Settings > Base Station, and follow the instructions to restart the base station.
Credit: www.amazon.com
Additional Tips And Solutions For Arlo Base Station Offline Problem
If you’re facing the issue of Arlo Base Station going offline, there are a few tips and solutions you can try. Power off and then on your Arlo SmartHub or Base Station, troubleshoot your base station, and check the Ethernet cable connections.
These steps can help you resolve the problem and get your Arlo Base Station back online.
Arlo Base Station Offline
Understanding The Significance Of Orange Blinking Lights On The Base Station
If the lights on your Arlo base station are blinking orange, it indicates a connection problem. This could be due to various issues such as a weak internet connection, interference from other devices, or a power outage. It’s important to identify the cause of the problem to resolve it effectively.
Reactivating An Offline Arlo Base Station
If your Arlo base station is offline, the first step is to power cycle it. Unplug the power adapter, wait for two minutes, and reconnect it. Allow the base station a couple of minutes to restart. Once the power and internet LEDs are solid green, it means your base station is connected to the internet again.
Finding Alternative Troubleshooting Methods
If power cycling doesn’t solve the issue, check the Ethernet cable connected to your base station. Ensure it’s securely plugged in and doesn’t have any damages. Additionally, you can try factory resetting your Arlo SmartHub or base station to restore it to its default settings. Refer to the manufacturer’s instructions or contact customer support for guidance on performing a factory reset.
Frequently Asked Questions For Arlo Base Station Offline
How Do I Get My Arlo Base Station Back Online?
To get your Arlo base station back online, follow these steps:
1. Power off your Arlo SmartHub or base station and then turn it back on.
2. Check the Ethernet cable connecting your base station and make sure it’s properly connected.
3. If you’re still having trouble, try resetting your base station by holding the reset button.
4. You can also try power cycling your base station by disconnecting the power adapter for two minutes and then reconnecting it.
5. Wait for the base station’s power LED and Internet LED to turn solid green, indicating it’s connected to the internet.
Remember to troubleshoot in this order for the best results.
How Do I Restart Arlo Base Station?
To restart your Arlo base station, unplug the power adapter from the outlet, wait for two minutes, and then reconnect the power adapter to the outlet.
The base station will take one to two minutes to start up, and once the power LED and Internet LED light solid green, it is connected to the Internet.
Why Is My Arlo Showing Offline?
If your Arlo is showing offline, try these troubleshooting steps:
1. Power off and on your Arlo SmartHub or Base Station.
2. Check the Ethernet cable.
3. Ensure your Arlo Base Station is connected to the internet.
4. Restart your Arlo Base Station when away from home using your Arlo Account.
5. The camera may go offline due to obstacles like metal objects or thick walls. Also, WiFi congestion can cause issues.
6. If the problem persists, contact Arlo support.
How Do I Reactivate My Arlo Base Station?
To reactivate your Arlo base station, power it off and then back on. If it’s still offline, troubleshoot by checking the Ethernet cable and restarting your router. You can also try resetting the base station or ensuring it’s connected to the Wi-Fi.
If your camera is offline, it may be due to obstacles or Wi-Fi congestion.
Conclusion
If you’re facing the frustrating issue of your Arlo Base Station going offline, there are a few troubleshooting steps you can take. Start by power cycling your SmartHub or Base Station, checking the Ethernet cable, and ensuring a stable internet connection.
You can also try a factory reset or removing all devices from the settings. If all else fails, reaching out to the Arlo Community or support can provide further assistance. Don’t let an offline base station hinder your home security, take action and get it back online.