To fix the issue of a Wyze camera showing offline in the app, follow these steps: 1. Tap on the settings gear on the top right.
2. Tap Device Info > Wi-Fi Network. Follow the on-screen steps to finish the setup using your new Wi-Fi info or refer to the Wyze Base Station Setup Guide.
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Reasons For Wyze Camera Offline
Is your Wyze camera offline? This common issue can occur due to various reasons, such as a firmware update, power outage, or Wi-Fi connectivity problems.
You can troubleshoot this problem by following simple steps provided by Wyze Support to get your camera back online and ensure uninterrupted monitoring.
- One reason for Wyze Camera going offline is a firmware update. Sometimes, after updating the firmware, the camera may show as offline in the app. However, you can still access the Live Stream.
- Another common reason for the camera going offline is a power outage. If there is a power outage, the camera may lose connectivity and show as offline in the app.
- Connectivity issues can also cause the Wyze Camera to go offline. If there are network connectivity problems or issues with the Wi-Fi connection, the camera may not be able to connect to the app and show as offline. In such cases, you can try reconnecting the camera to the internet or changing the Wi-Fi details.
It’s important to troubleshoot these issues to get the Wyze Camera back online and functioning properly.
Remember to check for firmware updates, ensure a stable power source, and troubleshoot any connectivity issues to resolve the problem of the Wyze Camera showing offline.
Check Network Connection
Problem: In the Wyze app, there is a cloud symbol with a line through it next to your camera. You are unable to access the Live stream.
Solution: Follow these steps to troubleshoot the issue:
- 1. Restart your router by turning it off and on again. Wait for it to fully restart before continuing.
- 2. Move the camera closer to the router to improve the Wi-Fi signal strength. Obstructions like walls and furniture can weaken the connection.
- 3. Verify that your Wi-Fi network is working properly by connecting other devices to it and checking if they have internet access.
Note: If the issue persists, you may need to reset the camera and set it up again.
Check Camera Settings
If your Wyze camera is showing as offline in the app, there are a few things you can check to troubleshoot the issue:
1. Ensure Camera is Connected to Wi-Fi: Make sure that your camera is connected to the correct Wi-Fi network. Check if the Wi-Fi signal is strong and stable in the area where the camera is placed. If the Wi-Fi connection is weak or intermittent, it can affect the camera’s online status.
2. Check Camera Firmware: Verify that your camera’s firmware is up to date. Outdated firmware can sometimes cause connectivity issues. Refer to the manufacturer’s instructions on how to update the firmware of your specific camera model.
3. Check Camera Power Source: Ensure that your camera is securely connected to a power source. Make sure the power adapter is plugged in properly and that there are no loose connections. A camera with insufficient power supply may result in an offline status.
By verifying these settings and connections, you can troubleshoot the issue and potentially resolve the offline status of your Wyze camera.
Perform A Camera Reset
If your Wyze camera is showing as offline in the app, you can try performing a camera reset to resolve the issue.
To reset your Wyze camera to its factory settings, follow these steps:
- Locate the reset button on the back of the camera.
- Using a pin or paperclip, press and hold the reset button for about 10 seconds until you hear a voice prompt saying “Resetting.”
- The camera will then restart and go back to its default settings.
After resetting the camera, you need to reconnect it to your Wi-Fi network. To do this:
- Open the Wyze app and tap on the camera icon.
- Go to the camera’s settings and select “Device Info > Wi-Fi Network.”
- Follow the on-screen steps to connect the camera to your new Wi-Fi network.
Once the camera is reconnected to Wi-Fi, check if you can access the live stream in the app. If the issue persists, you may need to troubleshoot further or contact Wyze support for assistance.
Contact Wyze Support
Submit a Support Ticket Request Assistance with Offline Issue
Experiencing issues with your Wyze camera showing as offline in the app? This can be a frustrating problem, but don’t worry, there are solutions available.
One possible solution is to submit a support ticket to Wyze customer support. This will allow their team to assist you in troubleshooting the issue and potentially resolve it.
Another option is to reach out to Wyze customer support and request assistance specifically with the offline issue.
They may be able to provide guidance or additional steps to take in order to get your camera back online.
Remember, it’s important to provide as much information as possible when contacting support, such as details about the specific camera model, any error messages you’re seeing, and any troubleshooting steps you’ve already attempted.
This will help the support team better understand your situation and provide appropriate assistance.
Frequently Asked Questions On Wyze Camera Offline
How Do I Get My Wyze Camera Back Online?
To get your Wyze camera back online, follow these steps:
1. Open the Wyze app and tap on the settings gear in the top right corner.
2. Select “Device Info” and then “Wi-Fi Network. “
3. Follow the on-screen instructions to connect your camera to your new Wi-Fi network.
4. If you’re having trouble, refer to the Wyze Base Station Setup Guide or contact Wyze Support for assistance.
Why Does My Wyze Camera Say It Is Offline?
If your Wyze camera says it’s offline, it might be due to a connectivity issue. Check if the camera is connected to the internet and try restarting it. You can also check if the camera firmware is up to date.
If the issue persists, contact Wyze support for further assistance.
How Do I Reconnect My Wyze To The Internet?
To reconnect your Wyze to the internet, follow these steps:
1. Tap on the settings gear in the app.
2. Go to Device Info > Wi-Fi Network.
3. Follow the on-screen instructions to set up your camera with the new Wi-Fi information.
4. You can also check the Wyze Support website for more detailed instructions on changing Wi-Fi details.
Why Is My Wyze Base Offline?
If your Wyze base is offline, it may be due to your Wi-Fi network. Go to the settings gear, tap on Device Info > Wi-Fi Network, and follow the on-screen steps to reconnect your base to the internet. For more troubleshooting, check out the Wyze Support page.
Conclusion
If you’re experiencing the frustrating issue of your Wyze camera showing as offline in the app, you’re not alone.
However, there are steps you can take to troubleshoot and resolve this problem.
From checking your Wi-Fi connection to restarting the app, there are various methods to get your camera back online.
Remember to follow the instructions provided by Wyze Support and don’t forget to update your firmware regularly to avoid any future connectivity issues.
With a little patience and persistence, you’ll soon be able to access your camera’s live stream without any interruptions.
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